0871 288 5779
enquiries@hookandloop-direct.co.uk

Delivery

All ordered items in stock will be despatched within 3-5 working days and will generally be sent via Royal Mail or courier - dependent on weight / size. Standard shipping and handling fee is £3.99 + VAT. This is a flat rate charge regardless of order size.

Next day delivery is available on most orders at a flat rate of £9.99 + VAT - but this is via arrangement only so we can check stock and courier cut off. These orders will be despatched via an appropriate next day courier service. To arrange, please call us on 0871 288 5779. We regret we are unable to offer a weekend dispatch or delivery service. Our lines are open 08:30 - 17:00 Monday to Friday.

Our Next Day service is not a guaranteed service, but over 99% of orders dispatched this way do arrive on the next working day.  In the event delivery does not arrive next day, we will refund the difference in postage costs only. If you wish to absolutely guarantee delivery next day, you are welcome to arrange collection of the goods from our offices yourself. Please please call us on 0871 288 5779 to arrange this.

If you select this option without arranging it, whilst we'll try to dispatch it as requested, we are unable to refund this cost if you do not receive your item when expected.

Deliveries to remote areas may be subject to additional surcharges and/or delays. It is your responsibilty to confirm whether this applies to your chosen delivery address before dispatch.

Any items which are out of stock will be marked on the invoice and will follow when the outstanding order is completed. These items will be sent at our expense as a single shipment. If the outstanding items are no longer required then it is your duty to inform us you no longer require them before they are despatched.

Please check any deliveries as they arrive and mark on the courier sheet if any items are damaged or missing.

There is no surcharge for delivering to residential addresses.

Shopping Cart

 x 
Cart empty